Assessing Business Excellence / A Guide to Self-Assessment

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TextPublication details: Butterworth Heinemann, 1996Edition: 1stDescription: 294ISBN:

750639857

Summary: For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. Preface, Business Excellence and Total Quality, The IS09000 Quality System, The Deming Prize, The Malcolm Baldrige National Quality Award, The Benchmarking Awards, The European Quality Award, Using the Frameworks: Self-Assessment, The Key Steps in Self-Assessment, Approaches to Self-Assessment, The Experiences of Some Role Model Organizations, Further Reading, Appendices, Index.

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Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	658.4013 POR (Browse shelf(Opens below))	1	Available	9780000028327

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. Preface, Business Excellence and Total Quality, The IS09000 Quality System, The Deming Prize, The Malcolm Baldrige National Quality Award, The Benchmarking Awards, The European Quality Award, Using the Frameworks: Self-Assessment, The Key Steps in Self-Assessment, Approaches to Self-Assessment, The Experiences of Some Role Model Organizations, Further Reading, Appendices, Index.

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Assessing Business Excellence / A Guide to Self-Assessment