Customer Service / A Practical Approach Fifth Edition

Contributor(s):

Harris Elaine K

Material type:

TextPublication details: Prentice Hall, 2010Edition: 5thDescription: 178ISBN:

9780135064337

Summary: This textbook develops the skills and strategies needed to build and maintain customer service excellence. What is Customer Service, The Challenges of Customer Service, Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, Communications in Customer Service, Coping with Challenging Customers, Motivation, Leadership in Customer Service, Customer Retention and Measurement of Satisfaction, Technology and Customer Service, Excellence in Customer Service.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	658.8/12 HAR (Browse shelf(Opens below))	1	Available	9780000060433

This textbook develops the skills and strategies needed to build and maintain customer service excellence. What is Customer Service, The Challenges of Customer Service, Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, Communications in Customer Service, Coping with Challenging Customers, Motivation, Leadership in Customer Service, Customer Retention and Measurement of Satisfaction, Technology and Customer Service, Excellence in Customer Service.

There are no comments on this title.

to post a comment.

Κατάλογος Βιβλιοθηκών Mediterranean College

Customer Service / A Practical Approach Fifth Edition