Principles of Hotel Front Office Operations / Second Edition
Principles of Hotel Front Office Operations / Second Edition
- 2nd
- Thomson, 2000
- 328
This book includes a wide range of student activities and review questions as well as a glossary. Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index.
1844800903
This book includes a wide range of student activities and review questions as well as a glossary. Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index.
1844800903