Managing Quality Service in Hospitality / How Organizations Achieve Excellence in the Guest Experience (Record no. 9722)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01450cam a22002174a 4500 |
| 005 - ΗΜΕΡΟΜΗΝΙΑ ΚΑΙ ΩΡΑ ΤΕΛΕΥΤΑΙΑΣ ΕΝΗΜΕΡΩΣΗΣ | |
| Πεδίο ελέγχου | 20250605164408.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| Πεδίο ελέγχου σταθερού μήκους | 250528s ||||||||||||||||||||||||d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 24887 |
| 020 ## - ISBN | |
| ISBN | 9781439060322 |
| 040 ## - ΠΗΓΗ ΚΑΤΑΛΟΓΟΓΡΑΦΗΣΗΣ | |
| Φορέας πρωτότυπης καταλογογράφησης | MC Athens Campus Library |
| Γλώσσα καταλογογράφησης | Ελληνικά, Μοντέρνα (1453-) |
| Modifying agency | MC Athens Campus Library |
| Κανόνες περιγραφικής καταλογογράφησης | AACR2 |
| 245 1# - ΤΙΤΛΟΣ ΚΑΙ ΔΗΛΩΣΗ ΥΠΕΥΘΥΝΟΤΗΤΑΣ | |
| Τίτλος | Managing Quality Service in Hospitality / How Organizations Achieve Excellence in the Guest Experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Delmar Cengage Learning, |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 518 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book teaches the concept and principles of treating customers as guests and creating a 'WOW' experience for them. Preface, Acknowledgements, Introduction, The Hospitality Service Strategy, The Basics of Wow! The Guest Knows Best, Meeting Guest Expectations through Planning, Setting the Scene for the Guest Experience, Developing the Hospitality Culture: Everyone Serves!, The Hospitality Service Staff, Staffing the Service, Training and Developing Employees to Serve, Serving with a Smile: Motivating Exceptional Service, Involving the Guest: The Co-Creation of Value, The Hospitality Service Delivery System, Communicating for Service, Planning the Service Delivery System, Waiting for Service, Measuring and Managing Service delivery, Fixing Service Failures, Serving Excellence: Leading the Way to Wow, Glossary, Index. |
| 700 1# - ΠΡΟΣΘΕΤΗ ΑΝΑΓΡΑΦΗ--ΦΥΣΙΚΟ ΠΡΟΣΩΠΟ | |
| Personal name | Ford Robert C |
| 9 (RLIN) | 9632 |
| 700 1# - ΠΡΟΣΘΕΤΗ ΑΝΑΓΡΑΦΗ--ΦΥΣΙΚΟ ΠΡΟΣΩΠΟ | |
| Personal name | Heaton Cherill P |
| 9 (RLIN) | 9633 |
| 700 1# - ΠΡΟΣΘΕΤΗ ΑΝΑΓΡΑΦΗ--ΦΥΣΙΚΟ ΠΡΟΣΩΠΟ | |
| Personal name | Sturman Michael C |
| 9 (RLIN) | 9634 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Τύπος τεκμηρίου | Βιβλιοθήκη | Τρέχουσα τοποθεσία | Barcode | Αριθμός εισαγωγής | Ημερομηνία απόκτησης | Ταξιθετικό σύμβολο | Αριθμός αντιτύπου | Κατάσταση απόσυρσης | Κατάσταση χαμένου | Κατάσταση κατεστραμμένου | Μη δανεισμός | Σύνολο δανεισμών | Ημερομηνία τελευταίας εμφάνισης | Η τιμή ισχύει από |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Books | MC Athens Campus Library | MC Athens Campus Library | 9780000097217 | 7821 | 05/06/2025 | 647.9573 FOR | 1 | 05/06/2025 | 05/06/2025 |