Preface, General Introduction to Organizational Development, The Process of Organization Development, The Nature of Planned Change, The Organization Development Practitioner, Entering and Contracting, Diagnosing Organizations, Diagnosing Groups and Jobs, Collecting and Analyzing Diagnostic Information, Designing Interventions, Managing Change, Human Process Interventions, Interpersonal and Group Process Approaches, Organization Process Approaches, Technostructural Interventions, Restructing Organizations, Employee Involvement, Work Design, Human Resource Management Interventions, Performance Managements, Developing and Assisting Menbers, Strategic Interventions, Organization and Environment Relationships, Organization Transformation, Special Applications of Organization Development, Organization Development in Global Settings, Organization Development in Health Care and School Systems and the Public Sector, Glossary, Name and Subject Index.