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Customer Service / A Practical Approach Fifth Edition
Material type:
TextPublication details: Prentice Hall, 2010Edition: 5thDescription: 178ISBN: - 9780135064337
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MC Athens Campus Library | 658.8/12 HAR (Browse shelf(Opens below)) | 1 | Available | 9780000060433 |
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| 658.8/12 EGA Relationship Marketing | 658.8/12 FIN Implementing CRM / From Technology to Knowledge | 658.8/12 GRI Customer Loyalty | 658.8/12 HAR Customer Service / A Practical Approach Fifth Edition | 658.8/12 JOH Superior Customer Value in the New Economy / Concepts and Cases | 658.8/12 PEP Managing Customer Relationships / A Strategic Framework | 658.8/12 RUS Customer Equity Management |
This textbook develops the skills and strategies needed to build and maintain customer service excellence. What is Customer Service, The Challenges of Customer Service, Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, Communications in Customer Service, Coping with Challenging Customers, Motivation, Leadership in Customer Service, Customer Retention and Measurement of Satisfaction, Technology and Customer Service, Excellence in Customer Service.
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