This important text analyses the concepts and practices in all areas of management in order to provide an understanding of the way organizations are managed, and an appreciation of the most recent developments in management theory and practice. Preface, Acknowledgements, Management at a Time of Change, The Challenge of Management, Leadership, Focus on the Customer, Marketing, Strategic Management, The Implementation of Strategy, Total Quality Management, Management Control, Organizing, Organizational Change, Organizational Communication, Human Resources Management, Work Motivation: Personal and Situational Influences on Behavior, Management Decision Making, Operations Management, Information Systems Management, Financial Management, Management Issues, Business Ethics and Corporate Responsibility, Environmental Issues and Environmental Management, Multinational Management, Management in Perspective, Index.