Production and Operations Management / Total Quality and Resposiveness 

 -  Mcgraw Hill Book Company,  1995 
 - 676 
<br/><br/>Setting the Stage: Positioning for Quality, Satisfying the Customer, Designing and Building Fast-Response Organizations, Planning and Controlling in Fast-Response Organizations, A Look and a Look Forward, Appendices. 
<br/><br/> Setting the Stage: Positioning for Quality, Satisfying the Customer, Designing and Building Fast-Response Organizations, Planning and Controlling in Fast-Response Organizations, A Look and a Look Forward, Appendices. 
<br/><br/><label>ISBN: </label>71135286