Total Quality Management / Second Edition 

 - 2nd 
 -  Prentice Hall,  1999 
 - 536 
<br/><br/>Principles and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index. 
<br/><br/> Principles and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index. 
<br/><br/><label>ISBN: </label>136394035