TY  - BOOK
AU  - Besterfield Dale H.
AU  - Besterfield H.Glen
AU  - Michna-Besterfield Carol
AU  - Sacre-Besterfield Mary
TI  - Total Quality Management / Second Edition
SN  - 136394035
PY  - 1999///
PB  - Prentice Hall
N1  - Principles and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index
N2  - Principles and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index
ER  -