TY  - BOOK
ED  - Eastman Kodak Company
TI  - Keeping the Customer Satisfied / A Guide to Field Service
SN  - 873890531
PY  - 1989///
PB  - ASQC Quality Press
N2  - A review of the many aspects of field service and insightful approaches to field service issues.  Preface, Introduction, History - The Changing Field Service Environment, New Technology Causes New ''Bugs'', Elements of the Product Life Cycle, An Approach to Service Design, Serviceability and Reliability, Laboratory Versus Field Service Testing Equipment, Producing Quality Service While Remaining Competitive, Productivity Opportunities in Field Service, Field Repair via Component or Circuit Board Replacement, LAN Diagnostics and Service, Data Communications Service, Field Service Training, Serviceable Software is not an Accident, Artificial Intelligence in Service, The Economics of it All, Project Planning - The Key to Meeting your Objectives, The Future, A Focus on the Technologies of the Future, Summing it Up
ER  -