Internal Relationship Management / Linking Human Resources to Marketing Performance - 1st - Best Business Books, 2004 - 112

This book shows how businesses can better develop and maintain positive interactions between managers and employees. Internal Relationship Management: Linking Human Resources to Marketing Performance, The Genesis of Relationships: Boundary Spanners' Appraisals of the Career Entry Transition, Individual Differences Among Service Employees: The Conundrum of Employee Recruitment and Selection and Retention, Boundary Spanners' Satisfaction with Organizational Support Services: An Internal Communications Perspective, A Conceptualization of the Employee Branding Process, Exploring the Internal Customer Mind-Set of Marketing, Index.

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