TY  - BOOK
AU  - Dale Barrie G
TI  - Managing Quality / Third Edition
SN  - 631214100
PY  - 1999///
PB  - Blackwell Publishing
N2  - This book provides readers with an appreciation of the concepts and principles of TQM, and is a wide-ranging source of reference for the many associated tools, techniques and systems.  The Development of Total Quality Management (TQM), Levels of TQM Adopting, The Business Context of TQM, Designing for Quality, Quality Costing, The Introduction of TQM, Managing Service Quality, Supplier Development, Sustaining TQM, Quality Management Systems and Tools and Techniques, Quality Function Deployment, Design of Experiments, Statistical Process Control, Benchmarking, Teams and Teamwork, TQM Through Continuous Improvement, Index
ER  -