TY - BOOK AU - Hill Terry TI - Operations Management / Second Edition SN - 1403934665 PY - 2005/// PB - Palgrave Macmillan N2 - This book provides a comprehensive, managerial overview of the topic. Managing Operations and People for Business and Markets, Designing Services and Products and Delivery Systems, Managing and Controlling the Operation Systems, Improving Operations, Managing Operations in Practice: Long Case Studies, Acknowledgements, Index ER -