GNVQ Advanced Leisure and Tourism 

 -  Stanley Thornes,  1995 
 - 320 
<br/><br/> Detailed information on such areas as health and safety, customer service, marketing, information services, teamwork, planning and evaluation.  Acknowledgements, Investigating the Leisure and Tourism Industry, Key Definitions and Terminology, Patterns and Trends in Leisure and Tourism, The Impact of the Leisure and Tourism Industry, Working with People, Teamwork, Customer Care, Marketing, Targeting the Market, Providing Management Information Services, Planning and Evaluating Events and Facilities, Planning: Objectives, Planning: Resources, Planning: Constraints, Evaluation Through Research and Data Analysis, Legislation and Regulation, Health and Safety Legislation, Rights and Responsibilities of Employers and Employees and Consumers, Recommended Additional Reading, Glossary, Index. 
<br/><br/><label>ISBN: </label>748717447