TY  - BOOK
AU  - Porter L.J
AU  - Tanner S.J
TI  - Assessing Business Excellence / A Guide to Self-Assessment
SN  - 750639857
PY  - 1996///
PB  - Butterworth Heinemann
N2  - For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence.  Preface, Business Excellence and Total Quality, The IS09000 Quality System, The Deming Prize, The Malcolm Baldrige National Quality Award, The Benchmarking Awards, The European Quality Award, Using the Frameworks: Self-Assessment, The Key Steps in Self-Assessment, Approaches to Self-Assessment, The Experiences of Some Role Model Organizations, Further Reading, Appendices, Index
ER  -