TY - BOOK AU - Fisher Roger AU - Ury William TI - Getting to Yes / Negotiating Agreement Without Giving In SN - 9780143118756 PY - 2011/// PB - Penguin Books N2 - A straightforward, universally applicable method for reaching mutually satisfying agreements - at home, in business, and with people in any situation. Preface, Acknowledgements, Introduction, The Problem, Don't Bargain Over Positions, The Method, Separate the People from the Problem, Focus on Interests and Not Positions, Invent Options for Mutual Gain, Insist on Using Objective Criteria, Yes But..., What if They are More Powerful, What if the Won't Play, What if the Use Dirty Tricks, In Conclusion, Ten Questions People Ask About Getting to Yes, About Fairness and ''Principled'' Negotiation, About Dealing with People, About Tactics, About Power ER -