Principles of Hotel Front Office Operations / Second Edition 

 - 2nd 
 -  Thomson,  2000 
 - 328 
<br/><br/> This book includes a wide range of student activities and review questions as well as a glossary.  Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index. 
<br/><br/><label>ISBN: </label>1844800903