TY  - BOOK
AU  - Baker Sue
AU  - Bradley Pam
AU  - Huyton Jeremy
TI  - Principles of Hotel Front Office Operations / Second Edition
SN  - 1844800903
PY  - 2000///
PB  - Thomson
N2  - This book includes a wide range of student activities and review questions as well as a glossary.  Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index
ER  -