TY - BOOK AU - Ismail Ahmed TI - FRONT OFFICE OPERATIONS AND MANAGEMENT SN - 9780766823433 PY - 2002/// PB - Delmar Cengage Learning N1 - HOTELS HOTEL CLASSIFICATION HOTEL ORGANIZATION FRONT OVERVIEW RESERVATIONS GUEST SERVICE HOUSEKEEPING N2 - HOTELS HOTEL CLASSIFICATION HOTEL ORGANIZATION FRONT OVERVIEW RESERVATIONS GUEST SERVICE HOUSEKEEPING ER -