A Passion for Excellence / The Leadership Difference 

 -  Harper Collins Publishers,  1994 
 - 438 
<br/><br/> The writers in this book reveal the secrets of a management revolution.  Foreword, Introduction: A Revolution is Brewing, Common Sense, A Blinding Flash of the Obvious, MBWA: The Technology of the Obvious, Integrity and the Technology of the Obvious, Customers, Common Courtesy: The Ultimate Barrier to Competitor Entry, No Such Thing as Commodity, Quality is Not a Technique, Innovation, Three Skunks, The Context of Innovation, The ''Smell'' of Innovation, People and People and People, Bone-Deep Benefits, Ownership, Applause, Leadership, Coaching, Doing MBWA, Excellence in School Leadership, Acknowledgements, Index. 
<br/><br/><label>ISBN: </label>6370624