TY - BOOK AU - Greasley Andrew TI - Operations Management / Second Edition SN - 9780470997611 PY - 2006/// CY - Harlow, England PB - John Wiley & Sons, Ltd N2 - Preface, Acknowledgements, Introduction, Operations Strategy, Design, Process Types, Layout Design, Facility Design and Location, Process Technology, Product and Service Design, Process Design, Job and Work Design, Management, Planning and Control, Capacity Management, Inventory Management, Lean Operations and JIT, Enterprise Resource Planning, Supply Chain Management, Project Management, Quality, Performance Measurement and Improvement, Glossary, Index ER -