Operations and Process Management 

 - 2nd 
 -  Ft Prentice Hall,  2009 
 - 544 
<br/><br/> This book inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Includes CD-ROM. Preface, Acknowledgements, Operations and Processes, Operations Strategy, Supply Network Design, Process Design 1 - Positioning, Process Design 2 - Analysis, Product and Service Design Process, Supply Chain Management, Capacity Management, Inventory Management, Resource Planning and Control, Lean Synchronization, Quality Management, Improvement, Risk and Resilience, Project Management, Index. 
<br/><br/><label>ISBN: </label>9780273718512