TY  - BOOK
AU  - Cristou Alexandros
AU  - Παπαδάκης Γεώργιος
TI  - An Empirical Investigation into the Impact of Effective Complaint Handling on Consumers and Buying Behaviour
PY  - 2009///
N2  - Acknowledgements, Introduction, Research Aims and Objectives, Research Aims, Research Objectives (Hypotheses), Research Framework, Literature Review, The Theory of Consumer Behaviour, Customer Satisfaction, Customer Loyalty, Relationship Between Satisfaction and Loyalty, Complaint Management, Methodology, Philosophy and Approach and Strategy, Data Collection, Sample, Questionnaire Design, Reliability and Validity, Access and Ethical Considerations, Data Analysis, Descriptive Statistics, Hypothesis Testing, Conclusions, Reference, Bibliography
ER  -