The New Consumer / Driven by Technology and Economic Power is Moving from Companies to Customers. What's to Be Done? 

 -  1998 
 - 54 
<br/><br/> Providing Electronic Care, Strangled at Birth, Leading by Example, The Walled Garden, The Benefits of Wisdom, Europe's Digital Lead, Securing the E-Commerce Door, Comment, Strategy Watch, Future Watch, Briefing, End Page.