TY  - BOOK
AU  - Chang C.M
TI  - Achieving Service Excellence / Maximizing Enterprise Performance Through Innovation and Technology
SN  - 9781606495445
PY  - 2014///
PB  - Business Expert Press
N2  - This book specifically discusses actionable methodologies needed to generate creative ideas including which to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customer, and how to offer them superior service support.  Preface, Service Growth, Strategic Differentiation, Operational Excellence, Take Charge and Conclusions, Notes, References, Index
ER  -