Section 1: Foundational Skills<br/>Chapter 1: Introducing Communication<br/>Chapter 2: Listening Skills<br/>Chapter 3: Perception<br/>Chapter 4: Communicating Ethically<br/>Chapter 5: Audience Analysis<br/>Chapter 6: Intercultural Communication<br/>Section 2: Preparing for the Workplace<br/>Chapter 7: Résumés<br/>Chapter 8: Cover Letters<br/>Chapter 9: Elevator Speeches<br/>Chapter 10: Interviews<br/>Chapter 11: Thank-You Notes<br/>Section 3: Presentations<br/>Chapter 12: Building Speeches<br/>Chapter 13: Delivering Speeches<br/>Chapter 14: Team Presentations<br/>Chapter 15: Creating Visual Aids<br/>Chapter 16: Persuasion and Compliance Gaining<br/>Chapter 17: Motivation<br/>Section 4: Succeeding In the Workplace<br/>Chapter 18: Leadership and Followership<br/>Chapter 19: Working in Groups<br/>Chapter 20: Conflict<br/>Chapter 21: Meetings<br/>

Business and Professional Communication Playbook teaches students the essentials of business communication and necessary skillset that employers look for today. Michelle Violanti and Stephanie Kelly use engaging examples, provide tips on how to carry yourself professionally, and incorporate real-life experiences from recent graduates to teach students how to communicate like a professional. Focused, bite-sized chapters on the most important topics in business communication, such as interviewing, writing resumes, and leading team presentations will motivate students to read and prepare ahead of time so instructors can focus on skill-building during class. By using this simple and flexible format, this text will provide students and instructors with an excellent foundation for a successful Business Communication course.

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