This textbook will help you form a realistic vision of business and the manager's role in the new millennium. Preface, Meeting the Challenges of the 21st Century, Management and Managers: Yesterday and Today and Tomorrow, Evolution of Management Thought, Social Responsibility and Ethics, Planning Challenges in the 21st Century, Planning in the Contemporary Organization, Strategic Planning in a Global Environment, Effective Managerial Decision Making, Decision-Making Tools and Techniques, Organizing Challenges in the 21st Century, Organizing for Quality and Productivity and Job Satisfaction, Designing the Contemporary Organization, Managing Human Resources, Organizing Culture and Change and Development, Leadership Challenges in the 21st Century, Communicating Effectively within Diverse Organizations, Understanding Leadership in a Dynamic Environment, Effectively Managing Individual and Group Behavior, Control Challenges in the 21st Century, Organizational Control in a Complex Business Environment, Productivity and Quality in Operations, Information Technology and Control, Appendix, Index.