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035 _a15529
020 _a136394035
040 _aGR-AtMCL
_bgre
_dGR-AtMCL
_eAACR2
245 1 _aTotal Quality Management / Second Edition
250 _a2nd
260 _bPrentice Hall,
_c1999
300 _a536
505 0 _aPrinciples and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index.
520 _aPrinciples and Practice, Introduction, Leadership, Customer Satisfaction, Employee Involvement, Continuous Process Improvement, Supplier Partnership, Performance Measures, Tools and Techniques, Statistical Process Control, Quality Systems, Benchmarking, Quality Function Deployment, Quality by Design, Experimental Design, Taguchi's Quality Management, Products Liability, Failure Mode and Effect Analysis, Total Productive Maintenance, ISO 1400, Management Tools, Appendix, References, Index.
700 1 _aBesterfield Dale H.
_91478
700 1 _aBesterfield H. Glen
_91479
700 1 _aMichna-Besterfield Carol
_91480
700 1 _aSacre-Besterfield Mary
_91481
942 _cBK
999 _c1105
_d1105