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035 _a16026
020 _a750646152
040 _aGR-AtMCL
_bgre
_dGR-AtMCL
_eAACR2
245 1 _aKey Customers / How to Manage Them Profitably
250 _a1st
260 _bButterworth Heinemann,
_c2000
300 _a322
520 _aThe very best state-of-the art strategies are set out clearly in this book in a practical way that can be implemented in all organizations. Forward, Preface, Acknowledgements, Why Key Account Management, The Origins of Key Account Management, Key Relationship Development, The Buyer Perspective, Defining and Selecting Key Accounts, Key Account Analysis, Planning for Key Accounts and Measuring Profitability, Organizing for Key Account Management, The Key Account Manager, Processes for Implementing Key Account Management, Relationship Development Processes, Index.
700 1 _aMcdonald Malcolm H. B
_92014
700 1 _aRogers Beth
_92067
700 1 _aWoodburn Diana
_92068
942 _cBK
999 _c1570
_d1570