| 000 | 01242cam a22002294a 4500 | ||
|---|---|---|---|
| 005 | 20250605164031.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a16645 | ||
| 020 | _a750659262 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
||
| 245 | 1 | _aIT Performance Management | |
| 250 | _a1st | ||
| 260 |
_bElsevier - Butterworth Heinemann, _c2004 |
||
| 300 | _a290 | ||
| 520 | _aThis book addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT. Foreword, Acknowledgements, Introduction and Framework, What is IT Performance Management About?, IT Service and IT Service Provisioning, Managing the Cost of IT, Measuring the Added Value of IT, Managing the IT Portfolio, The Market Place for IT Services, Sourcing IT and Managing a Mixed IT Portfolio, The Market Place for IT Services, Sourcing IT and Managing a Mixed IT Portfolio, Organizing the Demand and Supply of IT, Illustrating the IT Value Perception Model, Back to Business, Appendices, Index. | ||
| 700 | 1 |
_aBoer-De Wit Maritha De _92726 |
|
| 700 | 1 |
_aKok Henk _92727 |
|
| 700 | 1 |
_aWiggers Peter _92728 |
|
| 942 | _cBK | ||
| 999 |
_c2121 _d2121 |
||