000			01112cam a22002054a 4500
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035			_a16869
020			_a631214100
040			_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2
245	1		_aManaging Quality / Third Edition
250			_a3rd
260			_bBlackwell Publishing, _c1999
300			_a472
520			_aThis book provides readers with an appreciation of the concepts and principles of TQM, and is a wide-ranging source of reference for the many associated tools, techniques and systems. The Development of Total Quality Management (TQM), Levels of TQM Adopting, The Business Context of TQM, Designing for Quality, Quality Costing, The Introduction of TQM, Managing Service Quality, Supplier Development, Sustaining TQM, Quality Management Systems and Tools and Techniques, Quality Function Deployment, Design of Experiments, Statistical Process Control, Benchmarking, Teams and Teamwork, TQM Through Continuous Improvement, Index.
700	1		_aDale Barrie G _92955
942			_cBK
999			_c2321 _d2321