| 000 | 00827cam a22002174a 4500 | ||
|---|---|---|---|
| 005 | 20250605164106.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a17728 | ||
| 020 | _a9781405847322 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
||
| 245 | 1 | _aService Operations Management / Improving Service Delivery | |
| 250 | _a3rd | ||
| 260 |
_bPrentice Hall, _c2001 |
||
| 300 | _a534 | ||
| 520 | _aThe book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes. | ||
| 700 | 1 |
_aClark Graham _93920 |
|
| 700 | 1 |
_aJohnson Robert _93921 |
|
| 942 | _cBK | ||
| 999 |
_c3129 _d3129 |
||