| 000 | 01380cam a22001934a 4500 | ||
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| 005 | 20250605164112.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a17942 | ||
| 020 | _a155623239 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
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| 245 | 1 | _aThe Service Focus / Developing Winning Game Plans for Service Companies | |
| 260 |
_bDon Jones-Irwin, _c1990 |
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| 300 | _a262 | ||
| 520 | _aA comprehensive guide for service managers who are formulating a strategy to compete in today's changing world economy. The Concepts, The Big Difference: Service Versus Manufacturing Companies, The Tools: A Framework for Strategic Analysis, Missing: A Strategic Direction, Where are We?, A Strategic Assessment: Markets and Customers and Human Resources and Technology/ Operations/ Facilities and Finance and Innovation, Strategic Conclusions and Directions, Where are We Going?, Achieving Sustainable Competitive Advantage, Markets and Customers; Human Resources; Innovation, Technοlogy/ Operations/ Facilities and Finance, Measuring Superior Performance: Results, How Do We Get There?, Implementation: The Eνvironment for Change, Managing Change: A Strategy for Implementation, ''Paint the Mountain'': Our Visitors Sustain Us, Appendix: The Competitive Performance Index, Index. | ||
| 700 | 1 |
_aShaw John C _94236 |
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| 942 | _cBK | ||
| 999 |
_c3336 _d3336 |
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