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035 _a18373
020 _a74941636
040 _aGR-AtMCL
_bgre
_dGR-AtMCL
_eAACR2
245 1 _aAdvances in Relationship Marketing
260 _bKogan Page Limited,
_c1995
300 _a288
520 _aThis book presents current thinking on this popular subject from academics representing a broad range of management disciplines. Introduction, Relationship Marketing and Customer Retention, Internal Marketing, Managing Relationships Before - During and After the Sale, Service Quality Themes in Relationship Marketing, Value Creation Through Relationship Marketing, Index.
700 1 _aPayne Adrian
_92025
942 _cBK
999 _c3735
_d3735