000			01193cam a22002294a 4500
005			20250605164206.0
008			250528s ||||||||||||||||||||||||d
035			_a19997
020			_a1844800903
040			_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2
245	1		_aPrinciples of Hotel Front Office Operations / Second Edition
250			_a2nd
260			_bThomson, _c2000
300			_a328
520			_aThis book includes a wide range of student activities and review questions as well as a glossary. Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index.
700	1		_aBaker Sue _96118
700	1		_aBradley Pam _96119
700	1		_aHuyton Jeremy _96120
942			_cBK
999			_c5204 _d5204