| 000 | 00980cam a22002054a 4500 | ||
|---|---|---|---|
| 005 | 20250605164231.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a20967 | ||
| 020 | _a9780135064337 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
||
| 245 | 1 | _aCustomer Service / A Practical Approach Fifth Edition | |
| 250 | _a5th | ||
| 260 |
_bPrentice Hall, _c2010 |
||
| 300 | _a178 | ||
| 520 | _aThis textbook develops the skills and strategies needed to build and maintain customer service excellence. What is Customer Service, The Challenges of Customer Service, Problem Solving, Strategy for Formulating a Plan for Success, Empowerment, Communications in Customer Service, Coping with Challenging Customers, Motivation, Leadership in Customer Service, Customer Retention and Measurement of Satisfaction, Technology and Customer Service, Excellence in Customer Service. | ||
| 700 | 1 |
_aHarris Elaine K _96961 |
|
| 942 | _cBK | ||
| 999 |
_c6044 _d6044 |
||