000			01181cam a22002054a 4500
005			20250605164237.0
008			250528s ||||||||||||||||||||||||d
035			_a21182
020			_a9783540731979
040			_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2
245	1		_aEffective IT Service Management / To ITIL and Beyond
250			_a1st
260			_bSpringer, _c2007
300			_a346
520			_aIT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. An Introduction, A Brief History of ITIL, ITIL - Holy Grail or Poisoned Chalice, BS 15000/ ISO 20000 - Legitimising, Aligning IT with the Business, What Keeps Your CxO up at Night, ITSM - A Definition, The Service Part of ITSM, Defining Meaningful IT Services, The IT Service Catalogue/ Service Portfolio, ITSM Disciplines Explained, Self Service, Interaction Management, Request Management, Incident Management, Knowledge Management, Problem Management, Change Management, Asset Lifecycle Management/ Configuration Management, Service Level Management, Release Management, Index.
700	1		_aAddy Rob _97210
942			_cBK
999			_c6250 _d6250