| 000 | 01089cam a22002294a 4500 | ||
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| 005 | 20250605164327.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a23089 | ||
| 020 | _a787963887 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
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| 245 | 1 | _aCustomer Loyalty | |
| 250 | _a2nd | ||
| 260 | _c2002 | ||
| 300 | _a254 | ||
| 520 | _aForeword, Preface, Acknowledgements, Customer Loyalty: The Way to Many Happy Returns, A Closer Look at Loyalty, Growing a Loyal Customer: The Seven Key Stages, Turning Suspects into Qualified Prospects, Turning Qualified Prospects into FirstTime Buyers, Turning FirstTime Buyers into Repeat Customers, Turning Repeat Customers into Loyal Clients, Turning Loyal Clients into Advocates, Customer Loss: How to Prevent It and What to Do When It Strikes, How to Develop a LoyaltyDriven Culture in Your Company, The Twelve Laws of Loyalty, References, Ciompany and Subject Index. | ||
| 700 | 1 |
_aGriffin Jill _98641 |
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| 700 | 1 |
_aHerres Robert T _98642 |
|
| 700 | 1 |
_aJossey-Bass _93243 |
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| 942 | _cBK | ||
| 999 |
_c8119 _d8119 |
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