| 000 | 01102cam a22001934a 4500 | ||
|---|---|---|---|
| 005 | 20250605164338.0 | ||
| 008 | 250528s ||||||||||||||||||||||||d | ||
| 035 | _a23500 | ||
| 040 |
_aGR-AtMCL _bgre _dGR-AtMCL _eAACR2 |
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| 245 | 1 | _aAn Empirical Investigation into the Impact of Effective Complaint Handling on Consumers and Buying Behaviour | |
| 260 | _c2009 | ||
| 300 | _a94 | ||
| 520 | _aAcknowledgements, Introduction, Research Aims and Objectives, Research Aims, Research Objectives (Hypotheses), Research Framework, Literature Review, The Theory of Consumer Behaviour, Customer Satisfaction, Customer Loyalty, Relationship Between Satisfaction and Loyalty, Complaint Management, Methodology, Philosophy and Approach and Strategy, Data Collection, Sample, Questionnaire Design, Reliability and Validity, Access and Ethical Considerations, Data Analysis, Descriptive Statistics, Hypothesis Testing, Conclusions, Reference, Bibliography. | ||
| 700 | 1 |
_aCristou Alexandros _99075 |
|
| 700 | 1 |
_aΠαπαδάκης Γεώργιος _99076 |
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| 942 | _cDS | ||
| 999 |
_c8510 _d8510 |
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