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035 _a23502
040 _aGR-AtMCL
_bgre
_dGR-AtMCL
_eAACR2
245 1 _aRelationship Marketing and CRM Systems.
260 _c2009
300 _a79
520 _aIntroduction, Traditional Marketing, The Meaning of 4Ps, History of Marketing Mix, Consequences of Marketing Mix, Relationship Marketing, The Supplier and Alliance Market Domain, Supplier Development, Creating Successful Alliances, Achieving Employee Commitment, Benefits of Empowering Employees, The Cost of Empowerment, Customer Commitment, Managing Loyalty, Established Customers are Profitable, Customer Relationship Marketing, The Adoption of CRM, Methodology, Research Approach Strategy Collection, Sampling Strategy, Data Reliability, Validity, Discussion of Access and Ethical Consideration, Data Analysis, Sample Characteristics, Descriptive Statistics, Hypothesis Testing, Means Comparisons, Exploratory Factory Analysis, Conclusions, References, Bib;iography, Appendix.
700 1 _aKontogiorgos Dimitris
_99077
700 1 _aΠαπαδάκης Γεώργιος
_99076
942 _cDS
999 _c8511
_d8511