Service Operations Management / Improving Service Delivery

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TextPublication details: Prentice Hall, 2001Edition: 3rdDescription: 534ISBN:

9781405847322

Summary: The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	658 JOH (Browse shelf(Opens below))	1	Available	9780000031280

The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.

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Service Operations Management / Improving Service Delivery