Service Operations Management / Improving Service Delivery
Service Operations Management / Improving Service Delivery
- 3rd
- Prentice Hall, 2001
- 534
The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.
9781405847322
The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.
9781405847322