Principles of Hotel Front Office Operations / Second Edition

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TextPublication details: Thomson, 2000Edition: 2ndDescription: 328ISBN:

1844800903

Summary: This book includes a wide range of student activities and review questions as well as a glossary. Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index.

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Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	647.94068 ΒΑΚ (Browse shelf(Opens below))	1	Available	9780000052032

This book includes a wide range of student activities and review questions as well as a glossary. Preface, Introduction to the Hospitality Management, Organization of a Hotel, The Accommodation Product and Hotel Guest, The Front Office Department, Basic Reservation Activities, Reservation Systems and Documents, Check-In of New Arrivals, Other Duties of the Reception Department, Front Office Accounting, Check-Out and Settlement of Accounts, Credit Control, Sundry Guest Services, Handling Corporate and Group Sales, Dealing with Guests' Problems, Yield Management, The Electronic Front Office, Glossary of Terms, Index.

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Principles of Hotel Front Office Operations / Second Edition