Service Operations Management / Improving Service Delivery

Contributor(s):

Material type:

TextPublication details: Prentice Hall, 2001Edition: 3rdDescription: 534ISBN:

9781405847322

Summary: The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	658 JOH (Browse shelf(Opens below))	1	Available	9780000031280

The book provides a comprehensive and balanced introduction to service operations management. Introduction to Services Operation Management, The Service Concept, Customer and Supplier Relationships, Customer Expectations and Satisfaction, Managing Supply Relationships, Service Processes.

There are no comments on this title.

to post a comment.

Back to results

Κατάλογος Βιβλιοθηκών Mediterranean College

Service Operations Management / Improving Service Delivery