Total Facilities Management
Total Facilities Management
- 1st
- 2000
- 180
This book offers a progressive view of how facilities management applies to organisations of all kinds, focusing in particular on the issues of customer satsfaction and value for money. Foreword, Introduction, Abbreviations, What is Facilities Management?, Developing Strategies for Facilities Management, Outsource or Retain in House?, Human Resources Management Implications, Policy and Procedures for Outsourcing, Policy and Procedures for InHouse Provision, Service Specifications and Service Level Agreements and Performance Monitoring, Legal and Health and Safety Considerations, Facilities Management Service Providers, Managing Service Provider and Supplier Relationships, Contract Management and Financial Control, Benchmarking Performane, Private Investment and Partnership, Training and Development, Appendices, Index.
632054719
This book offers a progressive view of how facilities management applies to organisations of all kinds, focusing in particular on the issues of customer satsfaction and value for money. Foreword, Introduction, Abbreviations, What is Facilities Management?, Developing Strategies for Facilities Management, Outsource or Retain in House?, Human Resources Management Implications, Policy and Procedures for Outsourcing, Policy and Procedures for InHouse Provision, Service Specifications and Service Level Agreements and Performance Monitoring, Legal and Health and Safety Considerations, Facilities Management Service Providers, Managing Service Provider and Supplier Relationships, Contract Management and Financial Control, Benchmarking Performane, Private Investment and Partnership, Training and Development, Appendices, Index.
632054719