Keeping the Customer Satisfied / A Guide to Field Service

Contributor(s):

Eastman Kodak Company

Material type:

TextPublication details: ASQC Quality Press, 1989Edition: 1stDescription: 120ISBN:

873890531

Summary: A review of the many aspects of field service and insightful approaches to field service issues. Preface, Introduction, History - The Changing Field Service Environment, New Technology Causes New ''Bugs'', Elements of the Product Life Cycle, An Approach to Service Design, Serviceability and Reliability, Laboratory Versus Field Service Testing Equipment, Producing Quality Service While Remaining Competitive, Productivity Opportunities in Field Service, Field Repair via Component or Circuit Board Replacement, LAN Diagnostics and Service, Data Communications Service, Field Service Training, Serviceable Software is not an Accident, Artificial Intelligence in Service, The Economics of it All, Project Planning - The Key to Meeting your Objectives, The Future, A Focus on the Technologies of the Future, Summing it Up.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	332.1 EKC (Browse shelf(Opens below))	1	Available	9780000015709

A review of the many aspects of field service and insightful approaches to field service issues. Preface, Introduction, History - The Changing Field Service Environment, New Technology Causes New ''Bugs'', Elements of the Product Life Cycle, An Approach to Service Design, Serviceability and Reliability, Laboratory Versus Field Service Testing Equipment, Producing Quality Service While Remaining Competitive, Productivity Opportunities in Field Service, Field Repair via Component or Circuit Board Replacement, LAN Diagnostics and Service, Data Communications Service, Field Service Training, Serviceable Software is not an Accident, Artificial Intelligence in Service, The Economics of it All, Project Planning - The Key to Meeting your Objectives, The Future, A Focus on the Technologies of the Future, Summing it Up.

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Keeping the Customer Satisfied / A Guide to Field Service