Effective IT Service Management / To ITIL and Beyond

Contributor(s):

Addy Rob

Material type:

TextPublication details: Springer, 2007Edition: 1stDescription: 346ISBN:

9783540731979

Summary: IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. An Introduction, A Brief History of ITIL, ITIL - Holy Grail or Poisoned Chalice, BS 15000/ ISO 20000 - Legitimising, Aligning IT with the Business, What Keeps Your CxO up at Night, ITSM - A Definition, The Service Part of ITSM, Defining Meaningful IT Services, The IT Service Catalogue/ Service Portfolio, ITSM Disciplines Explained, Self Service, Interaction Management, Request Management, Incident Management, Knowledge Management, Problem Management, Change Management, Asset Lifecycle Management/ Configuration Management, Service Level Management, Release Management, Index.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	MC Athens Campus Library	004.068822 ADD (Browse shelf(Opens below))	1	Available	9780000062499

IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. An Introduction, A Brief History of ITIL, ITIL - Holy Grail or Poisoned Chalice, BS 15000/ ISO 20000 - Legitimising, Aligning IT with the Business, What Keeps Your CxO up at Night, ITSM - A Definition, The Service Part of ITSM, Defining Meaningful IT Services, The IT Service Catalogue/ Service Portfolio, ITSM Disciplines Explained, Self Service, Interaction Management, Request Management, Incident Management, Knowledge Management, Problem Management, Change Management, Asset Lifecycle Management/ Configuration Management, Service Level Management, Release Management, Index.

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Effective IT Service Management / To ITIL and Beyond