It provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Preface, The Hospitality Industry HRM Context, Background to the Industry's Workforce, Human Resource Management (HRM), Effectively Resourcing the Hospitality Organization, Job Design, Recruitment, Selection, Appointment and Induction, Developing the Human Resource, Performance Management, Training, Management Development, Rewards and Remuneration, Reward Systems, Job Evaluation, Incentives, Employee Benefits, The Employment Relationship, Labour Turnover and Workforce Stability, Employee Relations, Employment Law, Human Resource Planning and Information Systems, Productivity and Labour Costs, HRM and Hospitality: Contemporary Issues, Organizing Human Resources, Managing People, Managing in the International Context, HRMs and Multi-Site Hospitality Operations, Employer Branding, Customer Care and Qualit, Business Ethics, Appendices, Index.